F.A.Q.s

Shopping Information

What Shipping Methods Are Available?

Elysium has a partnership with major & trusted shipping companies. We offer many delivery options such as Ground, 3 Day, 2 Day and Overnight. We want you to have your relief as soon as you want it. Make sure and select the most appropriate shipping method when you check out. 

How Long Will It Take To Get My Package?

Time until delivery is up to your selection when you checkout. We process your order within 24 hours of placing it depending on the time of day and if there are any national holidays going on a the time of order. 

Payment Information

What Payment Methods Are Accepted?

All major credit cards and debit cards are accepted through our checkout gateway. If you have a PayPal account you can easily checkout using your Paypal account or you can start an account with us and ensure your next checkout process is simple and easy.  Our website is SSL secured so all stored data is completely safe from hacking or any other entity trying to get your data. 

Is Buying On-Line Safe?

Never ever, ever buy anything online using your credit card from a site that doesn’t have SSL (secure sockets layer) encryption installed—at the very least. You’ll know if it has it because the URL for the site will start with HTTPS:// (instead of just HTTP://) and an icon of a locked padlock will appear, typically in the status bar at the bottom of your Web browser. Never give anyone your credit card over e-mail. PayPal, however, is still a good, safe way to make a payment.

Orders and Returns

How do I place an Order?

You can place an order simply by placing the products you want in your shopping cart and checking out using your credit/debit card or Paypal. This is where you will also let us know where to ship your goods and when you’d like to receive them. 

Do I need an account to place an order?

You do not need an account to place an order. However, starting an account has many great benefits. You will be able to track packages, save your payment details and shipping address, this will mean next time you check out the process will be simplified. 

In case of allergic reaction.

If you have any allergic reactions or medical related issues while using our product please contact 911 or your physician before contacting us. If it is not a medical emergency we are more than happy to answer any questions for you. 

Returns & Refunds:

Every Elysium product is inspected for quality before it is shipped. However, if your product arrives damaged, we are happy to replace it. Please just ship the damaged product back to us with a brief note explaining the circumstances, and we will provide a replacement product to you, or refund your money, whichever you specify. A request to replace or refund a damaged product must be received within 10 business days of initial delivery. Any damaged product that is not returned to us will not be eligible for replacement or refund. Elysium products are personal items and we cannot accept returns or issue refunds for products that show signs of use.

How Do I Track My Order?

If you create an account with us you’ll be able to check your packages process to your shipping destination. Otherwise, you will have to contact us directly for a tracking number or info. 

Warnings

You must be over the age of 18 to purchase any Elysium CBD Product

  • For external use only. Do not ingest.
  • Not a personal lubricant.
  • Do not use on open cuts or wounds
  • Do not use if pregnant or planning on becoming pregnant.
  • If irritation or allergic reaction occurs consult a physician.
  • Not recommended for use on children or animals.